Case studies - Minimising trade abuse at Haverton Hill HWRC
The site is staffed by eleven operatives all of whom are rotated so that there are a maximum number of staff on site each day, including weekends. All staff have completed the CIWM Waste Awareness Certificate. The staff are trained to “meet and greet” the public to ensure that all potential recyclable material is placed in the correct skip. The site is open 08.00 to 18.00 in winter and 08.00 to 19.00 in summer.
Commercial waste is not accepted at the centre, which is only intended for household waste. However, householders using or borrowing a commercial vehicle to dispose of their own waste can access the centre by applying for a permit under the site’s van permit scheme. It takes one member of staff to operate the scheme, as there may be up to 400 to 700 requests per month. Applications for a permit can be made by phone, or through an on-line application form. Click here for more information.
The van permit scheme has reduced the amount of trade waste entering the site which, in turn, has paid for the cost of a security guard.
The site provides collection facilities for the following HHW:
- asbestos
- car and household batteries
- engine oil
- fire extinguishers
- fluorescent tubes
- fridges and freezers
- gas bottles
- household and garden chemicals
- T.Vs
- WEEE items
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