Communication with householders and businesses - Verbal communication

Site staff should be trained to operate an intervention policy to try and ensure that HHW is not deposited in the general waste stream. In order for such a policy to be effectively implemented there must either be:

  • a member of staff at the entrance to the site (i.e. a meet and greet role)
  • sufficient numbers of staff on duty to ensure that there is always someone available for members of the public to contact.

In either scenario, staff should be instructed to approach members of the public who appear to be preparing to deposit HHW items in mixed waste containers. They should offer guidance on appropriate disposal on site, or accept the material where needed (e.g. lead-acid batteries, flammable chemicals) where it would not be appropriate for the public to access storage safes or facilities.

 

 

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